Contact us

Feel free to reach out with any questions, feedback, or problems you’re having. Email us at [email protected]. We answer emails in the order they arrive and aim to reply in a timely manner.

Account and billing problems

If something’s wrong with your account or a purchase, we may ask for a few details to find your account and fix the problem, such as:

• the email address on your account, shown in the app under Account, then Manage Account
• your device, and whether you use our app or the website
• screenshots of what you’re seeing
• for a billing question, where you bought Premium (Apple, Google Play, or our website) and the charge date

Found a mistake in a question?

Tap the bug icon at the top right of the question or flashcard. Your report reaches us with the question attached, so we can check it quickly. For other problems in the app, use Report an Issue under Account.

Quick answers

• Common questions: our FAQ
• Refunds and Pass Protection: our Refund Policy
• Deleting your account: Delete your Clocked-Out account
• Privacy requests, like a copy of your data: email us, and see our Privacy Policy
• Our rules, including for referral codes: our Terms and Conditions