App FAQ
Frequently Asked Questions (FAQ)
General Information
Q1: What is this app about?
A: This app, created by Powered By Knowledge LLC, is designed to help users prepare for cybersecurity exams and enhance their learning experience.
Q2: Is the app free to use?
A: Yes, the app offers both a free version and a paid version with additional features.
Account & Registration
Q3: Do I need to create an account to use the app?
A: Yes, you need to sign in with either your Apple ID email or Gmail account to use the app鈥檚 features.
Q4: How do I register for an account?
A: Tap on the “Sign Up” button and choose to sign in with your Apple ID or Gmail email. Follow the prompts to complete the registration.
Q5: How do I reset my password?
A: If you use Gmail, tap “Forgot Password” on the login screen and follow the instructions. If you use Apple ID, reset your password through your Apple account settings.
In-App Purchases
Q6: How can I upgrade to the paid version?
A: Go to the “Settings” or “Upgrade” section in the app and choose the desired subscription plan. Payments are processed via RevenueCat.
Q7: What is RevenueCat?
A: RevenueCat is a third-party service that manages in-app purchases and subscriptions, ensuring secure transactions.
Q8: Can I cancel my subscription?
A: Yes, you can cancel your subscription at any time through your Apple ID settings.
Data & Privacy
Q9: How is my data used?
A: We collect data to improve app performance, user experience, and ensure functionality. For details, review our Privacy Policy.
Q10: Is my data secure?
A: Yes, we use strong security measures, including encryption, to protect your personal information.
Q11: Does the app collect personal information?
A: We collect basic information for account setup and analytics data via Firebase to enhance user experience.
Troubleshooting
Q12: The app is not working correctly. What should I do?
A: Try restarting the app. If the issue persists, ensure you have the latest version or contact support.
Q13: How can I report a bug or issue?
A: Go to the “Support” section in the app or email us at [Insert Support Email] to report any issues.
Support
Q14: How do I contact customer support?
A: You can reach us at support@clocked-out.com or through the “Contact Us” section in the app.
Q15: Where can I find more information about Powered By Knowledge LLC?
A: Visit our website at https://clocked-out.com for more details about our company and offerings.